Action 9 exposed some bogus offers to replace home roofs for free.
In a hidden camera investigation, Action 9’s Todd Ulrich found out how the offers drive up the cost of insurance.
The fliers left on front doors may claim a roof is damaged, and can be replaced for free.
Several homeowners contacted Action 9 after receiving the fliers, suspecting ELR Restoration would bill their insurance for damage that didn’t exist.
“It says I’ve got roof damage and I know he’s full of mud, excuse my French,” said homeowner Gilbert Croft. Ulrich put it to a test at a home near Oviedo.
First, Ulrich had a licensed roofing consultant inspect the roof of the home. “Was there hail damage on this roof?” asked Ulrich. “No sir. Just normal wear and tear,” replied Joel Hammock with William John Associates.
An employee from ELR responded after Ulrich had a volunteer call about the flier. An ELR employee said he found a lot of damage on the roof and that it would need to be replaced. The employee showed the volunteer pictures of hail damage he found and explained the process, saying the insurance company would handle everything. Ulrich confronted the ELR employee about his findings.