In its ongoing efforts at improving the flood insurance program, on June 15, the Federal Emergency Management Agency (FEMA) launched a National Flood Insurance Program (NFIP) call center pilot program to support policyholders with the servicing of their claims.
You can reach the NFIP call center at 1-800-621-3362 between 8 a.m. to 6 p.m. (CDT) Monday through Friday. Specialists will be available to assist policyholders with the servicing of their claims, provide general information regarding their policies, and offer technical assistance to aid in recovery.
For those who prefer to put their concerns in writing, a “Request for Support” form is posted at the NFIP website, which can be filled out and emailed to FEMA-NFIP-Support@fema.dhs.gov or faxed to 540-504-2360.
Call center staff will be able to answer such questions as
- How do I file a flood insurance claim?
- What type of documentation is needed?
- Can I still obtain disaster assistance even though I have a flood policy?
In addition, the staff will be able to help with more complicated insurance questions about the extent of coverage, policy ratings, and more. The call center also will be open to disaster survivors who have general questions about the NFIP.