PIFF Member Companies

The COVID-19 crisis has changed our world in unprecedented ways. The Personal Insurance Federation of Florida and its members are committed to providing helpful and factual information for Floridians navigating the challenges as we all work through this together, while apart. As always, we encourage customers to reach out to their insurance companies directly to ask questions and discuss solutions.

Allstate

  • Allstate is providing a Shelter-in-Place Payback to help its personal auto insurance customers in these challenging times. Through the payback, Allstate announced it will return $600 million in premiums to customers.
  • The company said on average, auto insurance customers will receive back 15% of their premium in April and May.  The fastest way to get the payback is to connect to the Allstate Mobile App.
  • Allstate is also:
    • Offering free identity protection to all U.S. residents, whether they are an Allstate customer or not;
    • Providing payment relief through a special payment plan that delays payments for 60 days with no penalty; and
    • Expanding insurance coverage for customers who use their personal vehicles to deliver food, medicine, and other goods for commercial purposes.
  • Learn more about what Allstate is doing to support customers during the pandemic.

Farmers Insurance

  • Farmers Insurance announced it will provide additional relief to more than 115,000 of its business insurance customers under its Farmers® Cares initiative.
  • Business customers in the restaurant, office, retail and service sectors across the country will receive a 20 percent monthly credit on their Business Owners Policy (BOP) for the next two months on their upcoming premium notices.
    • Mindful of the pandemic’s impact on customers, Farmers made adjustments to allow extra time for insureds to pay Farmers-branded Auto, Home, Umbrella and Specialty policies. The organization temporarily paused cancellations for non-payment, allowing customers more time to pay their premiums until May 1, 2020.
    • Farmers temporarily modified its Farmers-branded Personal Lines Auto and Motorcycle policies to extend a customer’s existing insurance coverages when drivers use their personal automobile or motorcycle for the delivery of food, groceries, pharmacy and medical supplies.
    • Farmers is also reducing car insurance premiums by 25% for the month of April. There’s no need to call – customers are automatically enrolled.
    • Learn more about what Farmers Insurance is doing to support customers during the pandemic.
    • PDF: Farmers Insurance COVID-19 Efforts

Progressive

  • Subject to approval by state regulators, Progressive personal auto customers who have a policy in force as of April 30th will be credited 20% of their April premiums in May, and personal auto customers with a policy in force as of May 31st will be credited 20% of their May premiums in June. They estimate that the sum of these two credits will total approximately $1 billion.
  • Progressive is also:
    • Providing payment leniency to customers who called and asked for this accommodation.
    • Modifying its auto policy terms to provide coverage for our customers temporarily delivering food and medicine.
    • Suspending cancellation of coverage for non-payment and policy expiration for personal lines policies.
  • Learn more about what Progressive is doing to support customers during the pandemic.

State Farm

  • State Farm announced the Good Neighbor Relief Program, which will return $2 billion in dividends to Mutual auto insurance customers. On average most customers will see a 25% policy credit.
  • In addition:
    • Cancellations for non-payment will be suspended at this time for customers who are unable to pay or if their policy expires for non-payment.
    • No action is required by the customer to request an extension on premium payment.
    • This customer assistance applies to State Farm home, auto, life and health insurance policies.
  • Learn more about what State Farm is doing to support customers during the pandemic.

Beware of Fraud amid the COVID-19 Crisis

Resources for Insurers